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FAQs - Frequently Asked Questions

Frequently Asked Questions - HHO KITS Super Thin HHO X-CELL Plug-N-Play and DIY Hydrogen Devices

  1. My car doesn't have much space under the hood. I have heard that many generators are hard to install because they are too large for their old fashion systems with unnecessary neutral plates. Where can I install the slim, compact hydrogen generator iX-Cell HHO KIT?

    We guarantee that you will install the new unrivalled Plug-N-Play iX HHO KIT by merely plugging in the plug for all modern and classic vehicles, vans, trucks, boats, earthmoving machines and power generators. Our super-thin X-Cell hydrogen generator is the smallest, thinnest and most compact on the market, in the size of a motorcycle battery. If your destination's daily temperature is 30~50 ° C (86°F ~ 122°F) in the shade, the recommended installation kit is in a still cool place in front of the vehicle, preferably in front of the engine radiator as shown in pictures and videos.

  2. iX, 1X: What are the differences?
    HHO Factory, Ltd - Ireland patented the thinnest 5 cm (2 inches) iX model with a height of only 15 cm. The intelligent iX with a revolutionary design is for tiny engine compartments in small, large modern and classic vehicles.

    The 1X model with a height of 18 cm is ideal for installing a compartment for a car battery with the usual size of 18 cm in cars, crossover, AUV, MPV, Van, SUV.

  3. We recognize that customers are always looking for the biggest generators.
    Experts in Thermodynamic law confirm that the most incredible fuel savings occur when consuming minimal electricity and maximum efficiency with our X-CELL technology in modern gasoline and diesel engines.

  4. What is the benefit of the new All-in-One iX compared to a competitive HHO generator without accessories?
    These iX hho systems' uniqueness is that the water tank, water level sensor, bubbler and HHO generator are All-In-One and do not need installation.

    Manufacturers of HHO generators without an All-in-One partially confuse customers with complications after installation and requires three times more space. Many times the customer, after purchasing the product, finds that assembly is not possible.

    From the mechanics' feedback, we guarantee that the smallest compact iX in the world with the best Plug-and-Play seller achieves the highest achieved level of satisfaction.

  5. How much cost for a mechanic to install Plug-N-Play and D.I.Y.?

    Plug-N-Play Mounting / Fitting the all-in-one HHO X-CELL kits of your vehicle can quickly install by yourself without any mechanics. We estimate that Plug-N-Play assembly/fitting will last 15 minutes to 30 minutes.

    DIY requires installing all electrical connectors, cables, five-pin relays, PWM AMP booster, fittings, hoses, without 4-in1 Blue Display and Smart LCD Relay. Installation can take 3-5 hours, in some cases days, and eventually, you may need a professional help mechanic interested in this job.

  6. If I use ix400 in a smaller 2231cc engine. What difference will it make to fuel economy and carbon cleaning?
    Only carbon cleaning can be better. If there is too much hydrogen gas producing by more amperes, there is an immediate conflict with the thermodynamic law in all small engines and alternators with no fuel savings. Just keep very low amps!

  7. Why move downhill with 4 or 5-speed automatic transmission?
    If the engine has only the highest gear ratios of 4 or 5, the 2.2L diesel engine must run at a slower speed between 1000 - 1500 RPM. This trick also works in combination with neutral when driving downhill. Always drive with top gear and the lowest speed that is best for fuel economy.

  8. How to overcome the computer chip in the car?
    We do not cheat the ECU for the best fuel consumption on a high way. We have reached the Lexus 3.9L / 100km with the addition of a small amount of hho gas generated by the iX300.
    Our HHO X-Cell kits work with very low 300 mAMPs, which is friendly to the thermodynamic law. It is recommended that you only clean or replace any sensors in poor condition. Almost always, there are only leaks under the washers at injectors which, after a repair, will radically help to use hydrogen gas for maximum savings.
    If you drive in the city with the HHO X-Cell, our new SAVING CHIP can drastically reduce fuel consumption by up to 15 - 20%.

    Watch our videos here www.HHOmercedes.com or www.HHOlexus.com.

  9. Is it better to set up more Amp mean current over 5-10-15-30A to save fuel?
    We have tested many neutral plate hydrogen generators, such as HHO DRY CELL with inputs above 15A and 30A without fuel-saving records. But when we removed the neutral plates and set the input to only 300mA / 1.5A using the AMP - PWM amplifier, then the best fuel consumption and more power were achieved. Listen to everyone, the trick to save fuel is just not to break the law of thermodynamics. If you use too many amperes (current) from the alternator, you will never save more fuel.

  10. Why does the bubbler water return to the water tank when the engine is off?
    Normally, when the engine is switched off, the bubbler water returns to the water tank. There is a small vacuum, so the bubbler water is sucked back into the main unit. Bubbler is designed especially for overheating situations like DRY CELL. In the case of HHO, X-CELL is not necessary, but in case the shade is 50 ° C, such as in the middle east, their bubbler is filled very quickly just by evaporating heated water. So the backup function is important every time the engine is switched off.

  11. Many HHO dealers claim, without any evidence, that they consume less fuel (either mechanically or electronically by changing the voltage to 1V) when cheating the oxygen sensor. Is it Truth?
    Yes, you will have less fuel but only neutral, and the engine will die while charging the old battery with an even older alternator and all the other devices in the vehicle. This continues 2-4 times worse emissions and will be bad even for head gaskets due to inadequate combustion. When you drive, you need more revs because there is less power available, so you get the same fuel consumption with worse performance and cutting the life span of the engine. Handling the Lambda Sensor only makes sense if you have an independent source of pure Hydrogen (or LPG) without using the 100% power required to generate the gas.

  12. How to get the best fuel consumption?
    It is easy to make the best fuel consumption. Just go for tests and watches on the dashboard for the best fuel economy. The computer will show you how you are driving, good and bad. Disconnect all electrical devices, including lights and fan. For the best record is in summer, but if you have winter, you can calculate -1,5l. Do not cheat the ECU or lambda! Keep fuel quality at maximum performance with HHO X-CELL.

  13. Does HHO gas have any effect on the lambda oxygen sensor?
    Not because the combustion of Hydrogen and oxygen only produces pure oxygen-free water without oxygen.

  14. Is a hybrid fuel system more inclined to rust or corrosion?
    No. The fossil fuel produces enough heat during combustion to vaporise the Hydrogen as it converts back to water and exits the exhaust system.

  15. What is the status of my order?
    Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

  16. Can I change my order?
    We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.

  17. What payment methods do you accept?
    You can purchase on our website using a VISA, MASTER, AMEX, MAESTRO debit, credit card, net banking or UPI. Additionally, we support Shop Pay, Apple Pay, Google Pay, and other wallets. You can choose these payment methods at checkout.

  18. Do you accept returns?
    Yes, we do accept returns subject to fulfillment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

  19. Can I exchange an item?
    We do accept exchanges and they follow the same conditions as returns. - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have in its original packaging with all the tags etc. - The return or exchange request is made within 30 days of delivery To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

  20. Do you do same day Shipping?
    We do same-day shipping provided you place your order before 12 noon on that day.

  21. Where do you ship?
    We currently ship in the EU, United-States, Canada, Australia, the UK and rest of the world.

  22. How long will it take to ship my order?
    Delivery times may vary depending on the delivery location as well as the type of product you order. Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.

  23. How do I track the progress of an order?
    Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

  24. Can I change my delivery address after I have placed my order?
    If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

  25. Is it safe to use my credit/debit card at this website?
    We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

  26. Which currency will I be charged in?
    We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

  27. How do I make a return?
    We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.

  28. Are returns free?
    Yes in Ireland, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.

  29. Do you offer a referral program? How does it work?
    We have created a referral program to thank our customers for referring their friends and family. For more information, please refer to our referral program terms & conditions.

  30. Is there a warranty?
    We guarantee any of our plug-n-play products made by us and sold through our online store to be free of defect.

  31. How do I contact customer service?
    Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email.

  32. Can I use multiple coupons on the same transaction?
    Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.
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